Privacy Policy

1. Introduction

AI Booking Leads ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our SaaS platform and AI chatbot widget service.

2. Information We Collect

2.1 Account Information

When you sign up using Google Sign-In, we collect your name, email address, and profile picture from your Google account.

2.2 Business Information

Information you provide about your business, including business name, description, services, operating hours, branch locations, and pricing plans.

2.3 Payment Information

Credit/debit card details for subscription billing and token usage charges. Card information is encrypted using AES-256-GCM encryption before storage.

2.4 Chat Data

Conversations between your website visitors and the AI chatbot, including messages, lead information (name, email, phone) voluntarily provided by visitors, and booking details.

2.5 Website Data

When you use our website scanner feature, we temporarily process publicly available content from your website to train the chatbot.

2.6 Usage Data

Token usage, API calls, login timestamps, and general service usage metrics.

3. How We Use Your Information

• Service Delivery: To provide, maintain, and improve the AI chatbot service
• AI Responses: Your business information is used to generate accurate chatbot responses for your visitors
• Billing: To process subscription payments and token usage charges
• Lead Management: To capture, store, and display leads from chatbot interactions
• Booking Notifications: To send email notifications when appointments are booked
• Communications: To send welcome emails, service updates, and important notices
• Analytics: To provide usage statistics and insights on your dashboard

4. Data Storage & Security

Your data is stored using the following security measures:

• Database hosted on Neon PostgreSQL with SSL encryption in transit
• Payment card data encrypted with AES-256-GCM encryption at rest
• Authentication handled through Firebase with Google OAuth 2.0
• All API communications encrypted via HTTPS/TLS
• Access controls limiting data access to authorized users only

5. Third-Party Services

We use the following third-party services to operate:

• Google Firebase: Authentication and user management
• OpenAI: AI chatbot response generation (conversation data is sent to OpenAI for processing)
• Neon: Database hosting and management
• Vercel: Application hosting and deployment
• SiteGround: Email delivery (SMTP) for notifications and booking confirmations

Each third-party service has its own privacy policy governing their use of data. We encourage you to review their policies.

6. Data Sharing

We do not sell your personal data. We only share information in the following circumstances:

• With third-party service providers as necessary to operate the Service (as listed above)
• To comply with legal obligations, court orders, or government requests
• To protect the rights, property, or safety of AI Booking Leads, our users, or the public
• In connection with a merger, acquisition, or sale of assets (with notice to users)

7. Visitor Data & Consent

When visitors interact with your embedded chatbot widget, they are informed through a consent notice that their information may be collected. Visitors voluntarily provide their name, email, and phone number. As the business owner, you are responsible for ensuring your use of collected lead data complies with applicable privacy laws in your jurisdiction.

8. Cookies

We use cookies and similar technologies to maintain your session and improve your experience. For detailed information, please see our Cookie Policy.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your personal data
• Withdrawal of Consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us at support@aibookingleads.com.

10. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, we will retain your data for up to 30 days before permanent deletion. Chat conversation data and lead data are retained for the duration of your subscription. You may request earlier deletion by contacting support.

11. Children’s Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us so we can take steps to remove such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: